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Challenges in UX Research

What experts see when UX research is introduced as a new daily practice

This is a collection of interviews with experienced UX researchers from all around the world, from big companies to small businesses, from diverse kinds of industries.

Learn from the experts to make your own research easier.

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Free eBook: Challenges in UX research

Users surprise us

“No new product survives first contact with its users” – we could say this as a variation of a well-known quote by Moltke, the 19th century German field marshal. UX researchers help to minimize this surprise.

We asked the experts

This is a collection of interviews with experienced UX researchers from all around the world, from companies big and small, from diverse kinds of industries.

What happened in the field

Learn what happened when experts tried to introduce user experience research as a new daily practice. See what works and what doesn’t.

Experts on UX research

We asked expert UX researchers to share their experience

Nicole Armbruster
Nicole Armbruster
Senior UX & Usability Researcher
UsercentriX
Freiburg, Germany
Dylan Blanchard
Dylan Blanchard
UX Research Lead
Shopify
Ottawa, Canada
Jennifer Blatz
Jennifer Blatz
UX Researcher & Designer
CapitalOne
Fort Worth, Texas
Georgie Bottomley
Georgie Bottomley
Senior UX Research
Atlassian
Sydney, Australia
Levi McCusker
Levi McCusker
UX Research Manager
Tabcorp
Sydney, Australia
Bobby Gonzales
Bobby Gonzales
UX Research Analyst
Ellucian
San Francisco Bay Area
Heather Wright Karlson
Heather Wright Karlson
Experience Design & User Research
Bentley University
Waltham, Massachusetts
Danielle Mundle
Danielle Mundle
UX Researcher
Magento Commerce
Austin, Texas
Dave Philbin
Dave Philbin
UX Research and Design
Verizon Wireless
Waltham, Massachusetts
Austin Ragsdale
Austin Ragsdale
UX Research & Design
Axis41
Salt Lake City, Utah
Amanda Stockwell
Amanda Stockwell
UX Research | UX Strategy | Teaching
Stockwell Strategy
Raleigh-Durham, North Carolina
Melinda Urben
Melinda Urben
Experience Design Consultant
melaloo.com
Sydney, Australia
Matthias Bohlen
Matthias Bohlen
Founder
Just Ask Users
Meckenheim, Germany

During the interview, I asked each expert the same two questions:

  • What are the greatest challenges when a company begins to conduct UX research?
  • Which challenges still remain when the company continuously conducts UX research?

The answers were amazing! Read the interviews one at a time and understand more about what works and what doesn’t in UX research, today.

Enjoy the insights!

Get the study as a FREE eBook that will tell you what works in UX research and what doesn't.

About us

Our goal is to help companies improve their products.

We give you a tool that shortens the way from research to design decision: Collect evidence about your users’ behavior, make observations about it, mark the observations with tags and let the machine help your team discover recurring patterns and themes. Grasp insights easily because you clearly see what bothers your users and what delights them.

We make it simple for product developers to get to testable new ideas, concepts, and products for their target market so that they can avoid dead ends and keep building products that their customers want.

Our tool helps to make UX findings transparent. The clarity, transparency, and focus allow teams to collaborate with less friction and produce great results.

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